I have a newish toyota. As you other Toyota owners know the bumpers are made of plastic.   The right hand “bracket” (if that’s the word?) on the front bumper tore loose from the screw and the bumper was dangling. To replace the bumper (and then paint a brand new bumper) would’ve been a $1,200 job. I know this because another highly reputable body shop quoted me that earlier in the day.  Then I drove to the The Culver City Toyota dealership to see if MAYBE I was under warranty. I wasn’t. Nor could they even fix it there. I’d need a bodyshop for that. They also confirmed that $1,200 was a realistic quote. I asked where I should go and they recommended Manuel’s.  So that’s where I went. Depressed and beaten down. We’ve had a lot of rain lately and Manuel’s lot was full of weather-related collision-customers. Despite that, Martin helped me immediately. He affirmed the rival shop’s estimate of $1,200 but after studying the situation he determined that by using some epoxy he could maybe rebuild the bracket. It gets better folks. He’d even have my car ready that same afternoon! I happily agreed. I didn’t want to wait around and borrowed their office phone to call a cab. (I’d forgotten my own phone at home). When I couldn’t get a taxi to pick me up in less than 45 minutes, Martin’s office manager called up Uber for me!  And, get this,  Manuel’s shop paid for Uber on their own account!  So the upshot is they were done with my car by 5:30pm, the bracket was glued, the bumper remounted, everything good as new and I was charged….. $200. So, thanks Toyota for recommending this great shop. And thanks Martin for everything else: the car, the Uber ride, the professionalism.   I recommended Manuel’s to my Uber driver who wanted a business card of a great body shop. He said he was going to put the word out to all his Uber driver friends. That’s my story.

-Peter M.

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